Somerset Smith Partners > Complaints Process

Complaints Process


If you have a problem, concern, or complaint about any part of our service, please tell your Adviser or Somerset Smith Partners’ Compliance Manager so that we can try to fix the problem.

You may contact our Compliance Manager – Mike Waiting by email, telephone or in writing.


Address:            PO Box 90, Napier 4140

Telephone:      +64 (06) 835 3126



If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Limited (FSCL). This service will cost you nothing and will help us resolve any disagreements. You can contact FSCL at:


Address:        PO Box 5967, Lambton Quay, Wellington 6145

Telephone:    0800 347 257



FSCL is an independent dispute resolution scheme that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

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"A proven record of assisting investors create and maintain wealth"

Somerset Smith Partners is an NZX firm with offices in Napier and Havelock North.

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